We've identified a significant hiccup in the checkout process affecting our customers' payment experience. Currently, when the store pickup fields on the checkout page are altered by either the autofill function or manual customer input (resulting in a different address than what's in our system), it creates obstacles for finalizing payments.
This issue has not only led to lost sales but has also caused considerable frustration for customers attempting the checkout process multiple times.
To address this challenge and enhance customer satisfaction, we propose implementing a solution that allows customers to complete their payments even when the updated address in the store pickup fields differs from our records.
Your attention to this matter is crucial as we strive to optimize our checkout experience and prevent any further sales loss.